ITIL® 4 and Digital Transformation

The term ‘digital transformation’ is widely used by business and technology leaders, but it is worth pausing to reflect on what it really means, how it emerged and why it is important. This paper will use the fictionalized example of a mobile banking app to demonstrate the concepts of digital transformation.

Digital transformation has catalyze the growth of other technology-related ideas such as Agile IT, rapid application development, Internet of Things (IoT) and software defined infrastructure.

The results can be summarized as:

  • The time and cost needed to prototype, build and run technology-powered services has significantly reduced, lowering the entry barriers for new competitive threats and opportunities.
  • The cost for customers to change service providers has significantly reduced, which also reflects in lower barriers for change, therefore making markets more ‘liquid’ and enabling significant shifts in market share.
  • The ability of organizations to reach, understand, influence and adapt to changes in customer behavior has significantly increased, therefore improving the ability to create ‘mass personalization’ experiences through technology-powered services.
  • The popularity of social media and the reduced cost of switching has made enterprises susceptible to real-time customer sentiment.

Download this whitepaper to understand how ITIL 4 helps IT teams drive digital transformation.

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Accelerate Digital Transformation with Docker

Businesses spend 80% of their IT budget just “keeping the lights on” and less than 20% on innovating new services. With an IT portfolio amassed over decades with a variety of applications, Os’s and tech stacks – this ratio is only compounded by the influx of new application development and cloud strategies. 

It is not feasible to scrap legacy systems to adopt new technologies. IT leaders need a way to invest in new areas of innovation while reducing the maintenance burden of existing applications. Docker provides a solution to both modernize existing applications and accelerate the delivery of new applications.

This eBook covers:

  • Challenges of the Digital Economy
  • IT Modernization Strategies
  • Docker Enterprise Container Platform
  • The Business Value (ROI) of containerization
  • Customer Case Studies

Are you ready for the digital economy? Download this e-book to understand better.

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Everything you wanted to know about ITIL in one thousand words

ITIL is the most widely accepted approach to IT service management in the world. Organizations use its proven best practices to run their business from strategy to daily reality. Launched in 2019, the latest iteration of the framework is ITIL 4. ITIL 4 has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working such as Lean, Agile and DevOps.

Few topics were discussed in this whitepaper:

  • The Service Value System (SVS) introduced by ITIL 4
  • From processes to practices
  • Ready for the digital age
  • The new certification scheme

Download this whitepaper to understand what and how will ITIL 4 will impact you and your business and how ITIL 4 certification enables you to understand a new way of looking at IT Service Management through a Service Value System.

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Building Digital Organizations

Digital transformation has become a watchword for many businesses. In a new era defined by cloud computing and mobile strategies, companies are pursuing new IT tools, and the best use of tools requires a disruption to operational procedures.

CompTIA’s new research explores the different aspects of this corporate evolution. As companies seek success with new products and new customers, there are many areas that must be addressed in order to become a digital organization.

Key Points:

  • Digital transformation is defining the business of the future
  • The decision process for new technology is experiencing major disruption
  • IT Professionals in digital organizations have a lot on their plate
  • Business units in digital organizations still want to partner with IT

For further insights, please download this report to look at the details.

Bonus Tip: In the ever-changing information technology industry, education is essential. CompTIA’s information technology education efforts include a comprehensive suite of IT channel training, a variety of events and meetings and a steady stream of research and market intelligence studies.

Get the skills you want and employers need. CompTIA has four IT certification series that test different knowledge standards – from entry level to expert. Find which certifications are right for you.






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SUCCEED IN THE NEW DIGITAL BUSINESS LANDSCAPE

Across industries, organizations are responding to evolving customer behaviors, market opportunities, competitive pressure, and regulatory and compliance standards by undergoing digital transformations. Software is at the core of this shift, which requires drastic changes to business and operational models. Success depends on using software to maintain a continuous competitive advantage over a growing number of rivals.

As a result, IT organizations must adopt a more strategic role in delivering greater business value and ensuring competitive differentiation. They must change how they deliver, manage, and integrate applications and data. To do so, IT teams need to modernize the infrastructure they rely on and deliver everything — from infrastructure resources to applications — on demand and as a service.

However, traditional processes, infrastructure, and applications can restrict these efforts. For example, 46% of business leaders say that their organization operates too slowly and has too much bureaucracy. Accordingly, organizations are looking for ways to become more agile and responsive. 53% of business leaders are investing in modern technology to develop digital products and services faster, while 42% are focusing on digital-first to improve customer- facing processes. Continue reading “SUCCEED IN THE NEW DIGITAL BUSINESS LANDSCAPE”

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