IT Service Management: Radically Improved IT Performance based on ‘Customer Experience’

IT Service Management: Radically Improved IT Performance based on ‘Customer Experience’

IT is still unable to fully satisfy its customers’ requirements despite the introduction of best practices such as ITIL®, COBIT, ASL, BiSL and ISO 20000. IT is still at the top of the list as the No. 1 source of irritation in the workplace. It’s time for a radical new look at IT, using the IT best practices listed above as useful tools, but not necessarily as prerequisites. This time around, however, the customer will take centre stage, i.e. the customer experience. This term is used extensively in marketing circles, but is virtually unheard of in IT circles.

The authors of this white paper have defined the correlation between IT’s work and customer experience. In doing so, they’ve established a tangible link between daily IT management/staff activities and the IT customer’s experience. In doing so, they’ve applied principles commonly found within industry and translated these into useful, practical tools. Important focus areas in this respect include the customer, how the customer views IT’s services, reducing backlogs, eliminating waste,
and time allocation as a major IT productivity and performance boost.

This paper is intended for CIOs and IT managers who are looking to drastically improve their IT performance and customer satisfaction levels by placing the customer experience centre stage and without necessarily incurring additional costs. Once you’ve read this paper, you’ll be better able to manage your IT-related affairs based on customer value, thereby improving IT performance and satisfaction levels significantly. Continue reading “IT Service Management: Radically Improved IT Performance based on ‘Customer Experience’”

E-Book : Microsoft Azure Essentials: Fundamentals of Azure, Second Edition


The “Microsoft Azure Essentials” series helps you advance your technical skills with Microsoft Azure.

This book covers the fundamentals of Azure you need to start developing solutions right away. It concentrates on the features of the Azure platform that you are most likely to need to know rather than on every feature and service available on the platform.

This book also provides several walkthroughs you can follow to learn how to create VMs and virtual networks, websites and storage accounts, and so on. In many cases, real-world tips are included to help you get the most out of your Azure experience. In addition to its coverage of core Azure services, the book discusses common tools useful in creating and managing Azure-based solutions. Continue reading “E-Book : Microsoft Azure Essentials: Fundamentals of Azure, Second Edition”

Selfie to beat pancreatic cancer

Now, You May Stand a Chance!

Pancreatic cancer, a silent killer. Let’s find out what disease is this, and perhaps the latest technology research may help us to save more lives.

We have little known about pancreatic cancer in Malaysia as it’s not common, which also reflects diagnostic capacity rather than the actual incidence. But, the good news is that this cancer is relatively rare form of cancer, but in most cases, the cancer has already metastasized by the time of diagnosis. It’s a silent killer as the symptoms and signs are vague and very difficult to detect in the early stage. Therefore, this is one of reasons for high mortality rate of pancreatic cancer.

It’s estimated this cancer hits 2 per 100,000 (men) and 1.2 per 100,000 (women) and it develops so quietly that many patients don’t stand a good chance of survival. Medical researchers claimed that it’s also a disease affected older people and there was a male preponderance. According to the experts or consultants in the study of pancreatic cancer, the disease can consider quite aggressive cancer due to usually it shows at a late stage. The worst part is it may lead the patient going around and round to seek advice and treatment before they get the correct diagnosis and it has a high mortality rate. Continue reading “Selfie to beat pancreatic cancer”

Seven Rules of Creating A Successful Global IT Service Organization

Presently, global companies can see the advantages of an integrated IT environment where all employees around the globe can work with identical information that is supported by the best, relatively inexpensive IT services. All opportunities for offshoring and globalization should be explored. Quint has supported many of these local and global projects, and we have developed seven rules that have worked for us on both a global and local scale.

Quint has shared the seven rules below in helping you to see how integrated IT environment of an organization. The experts admits change in management can take time but it will worth it when all employees around the globe can work with identical information that is supported by the best, relatively inexpensive IT services. The rules are :

  1. Have an agile and resilient strategy
  2. Define your business IT services
  3. Use one service management system and process
  4. Define and execute your sourcing strategy
  5. Balance between business goals and personal goals
  6. Be transparent and honest
  7. Prepare your people

Check out the whitepaper and read more in detail.

Source: Quint Wellington Redwood

E-book : Introducing Windows 10 for IT Professionals, Technical Overview

This guide, by award-winning journalist and Windows expert Ed Bott, introduces new Windows 10 features and capabilities, providing a practical, high-level overview for IT professionals ready to begin deployment planning now.

This edition was written after the release of Windows 10 version 1511 in November 2015 and includes all of its enterprise-focused features. The goal of this book is to help you sort out what’s new in Windows 10, with a special emphasis on features that are different from the Windows versions you and your organization are using today, starting with an overview of the operating system, describing the many changes to the user experience, and diving deep into deployment and management tools where it’s necessary.

Check out the e-book here and learn something new today.

Alternatively, check out our deals for great promotion on selected training courses.