Toward A More Innovative Government


New innovations are taking state and local government by storm. While these technologies have received ample visibility and legislation at the federal level — most recently with publication of the Federal Source Code Policy1 — some of the most substantial leaps are happening behind the curtain of state and local agencies. The democratization of cloud computing, open data policies, and advanced analytics is flooding a wave of innovation in these corridors, but the new capabilities they offer demand that state and local organizations re-evaluate long-held processes and improve on legacy systems. More than just a technology upgrade, many are grappling with the challenges of a shrinking budget, limited resources, and shortage of IT talent. In order to better understand how state and local leaders regard their agency’s innovation efforts and what they are doing to overcome such challenges, Government Business Council (GBC) and Red Hat undertook an in-depth research study in October 2016.


To assess the perceptions, attitudes, and experiences that state and local leaders have regarding innovation in their own governments, GBC deployed a survey to a random sample of state and local recipients in October 2016. The pool of 331 respondents includes a largely senior audience, with 81 percent holding VP/senior level positions or above. Respondents also represent all levels of state and local government, including municipal, county, township, and special district governments.

Check out the whitepaper now.

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Future Medical AI

Researchers at the Singapore National Eye Center have built AI that can help diagnose disease faster than doctors can. The future of AI in medicine might not be as visible as one may think.



A recent study from researchers at the Singapore National Eye Center (SNEC) shows just how proficient artificial intelligence (AI) is becoming at recognizing certain illnesses. In a study designed to test the performance of deep learning software, built to recognize and classify retinal images, the medical AI software proved to be reliable in recognizing three major eye diseases. The technology used machine learning to classify retinal images with or without diabetic retinopathy, glaucoma and age-related macular degeneration.Image credit: Singapore National Eye Centre

According to Professor Wong Tien Yin, the study’s lead and SNEC’s medical director, “With the AI system, results (for the screening) should be instantaneous and it can potentially reduce 80 percent of the workload of graders and optometrists, freeing up their time for treatment.”

This begs the question of how the future of AI will impact the work that doctors do at every level, from diagnosis to treatment. Continue reading “Future Medical AI”

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Common Misconceptions about Axelos ITIL

ITIL is one of the most widely used IT service management framework that supports the various needs of enterprises. Known for its efficiency, ITIL can be a valuable feature to enable business risk management so expectations can be met. Some notable businesses which employed ITIL are:

  • Disney
  • BP
  • Honda
  • Procter & Gamble
  • Visa

While adapting ITIL into the organization can be a new challenge, seamless adjustment to the system can be achieved. This is also true for common misconceptions surrounding this tried-and-approved system.

#1: Many people are needed for ITIL

Would ITIL requires many people to work on it, and every role must be filled?

Answer:  Early implementation of ITIL can be overwhelming and the old dictum “strength in numbers” hold a degree of truth on this matter. The good news is that ITIL can be tailored to fit the needs of your organization. Be it a small or medium-sized businesses, every business owner can enjoy a slice of the ITIL expertise.

#2: ITIL is not compatible with other practices

Implementing ITIL translates to conflicts of agile and DevOps management.

Answer: While agile and DevOps have a slightly different mechanism of operation, the minute difference is not significant once it is integrated with ITIL. Thanks to ITIL and ITSM, coherence in Continual Service Improvement can even support existing compatible management systems.

#3: ITIL is a rigid standard that must be followed

Full compliance to ITIL regime must be achieved to produce desirable outcome.

Answer: ITIL acts as a supporting framework, not a strict regime that must be followed to reap the benefits. The system is competent for adaptation to the existing nature of operations and only minimal disruption is anticipated. The customizable model of ITIL ensures it can be molded to deliver performance under any defined parameter.

#4: No formal training is needed for ITIL

Some may view that ITIL is an intelligent tool that would fix all problems once implemented. The sophisticated ITIL model is instrumental in ensuring smooth operations but it must be understood that it is a process with continuous need for collaborative efforts.

Answer: An overhaul on how things are done may be required and necessary for ITIL to be fully materialized. In this respect, assessment on employee proficiency and operation fitness for change must be assessed. Therefore, ITIL is more than a tool as common sense and everyday problem-solving techniques will not suffice.

Where can you find the right training for ITIL? Well, we got good news for you! You can put your worries to rest because Info Trek got your back. Browse our list of ITIL courses here to stay prepared ahead!


ITIL® Foundation Certification Training – Simplilearn



ITILF: ITIL Foundation




ITIL® Practitioner



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Our World is Changing
Organizations across every sector are applying digital technologies to disrupt models of business and engagement, and to reimagine customer experiences. The ability to bring new applications and services to market quickly has become the key to business success and competitive advantage.

Businesses require modern data centers with the agility and scalability to support rapid business innovation. These modern data centers must extend to public clouds while ensuring and optimizing for performance, availability, compliance and cost.

The stories in this book bring to life the operational challenges IT teams are facing in this changing environment and how they are tackling them to meet business demands.

We hope these stories inspire you, and we look forward to partnering with you on this journey of digital and operational transformation.

Check out the whitepaper here.

Bonus Tip: VMware vSphere 6.5 is the next gen infrastructure for next gen apps. With vSphere 6.5 you can now run, manage, connect, and secure your applications in a common operating environment, across clouds and devices.

Be ready to take advantage of all everything vSphere 6.5 can provide with VMware certification training from Info Trek.

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Oracle Maximum Availability Architecture with Exadata Cloud at Customer and Exadata Cloud Service

The Oracle Exadata Database Machine is engineered to deliver dramatically better performance and cost effectiveness, with inherent high availability features for Oracle databases. Exadata features a modern cloud-based architecture with scalable high performance database servers, scalable intelligent storage servers with state-of-the-art PCI flash, and an ultra-fast InfiniBand internal fabric that connects all servers and storage. Unique software algorithms in Exadata implement database intelligence in storage, compute, and InfiniBand networking to deliver higher performance and capacity at lower costs than other platforms.

Leveraging all the benefits of Exadata, Oracle Database Exadata Cloud Service (ExaCS) is now offered in Oracle Public Cloud for customers who want to run mission critical databases in the public cloud and utilize the offsite nature of cloud for Disaster Recovery purposes. For customers who desire the benefits of the cloud, but require their databases to be located local in their datacenters, they can choose Oracle Database Exadata Cloud at Customer (ExaCC). ExaCC delivers the world’s most advanced database cloud to customers and is ideal for customers who cannot move their databases to the public cloud due to sovereignty laws, industry regulations, corporate policies, or organizations that find it impractical to move databases away from other tightly coupled on-premises IT infrastructure. Continue reading “Oracle Maximum Availability Architecture with Exadata Cloud at Customer and Exadata Cloud Service”

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