Customer Satisfaction = Happy Customers

Project management is largely associated with better performance and efficiency of project managers to deliver anticipated goals. While this is undoubtedly true, one aspect for the effects of better project management is not commonly discussed: customer satisfaction.

Consider this:

51% of customers will never do business with a company again after one negative experience.

Source

What’s worse than losing customers? Losing more customers.

13% of unhappy customers will share their experience with 15 or even more. It’s not enough that disgruntled customers walk away from your business, they will persuade others to do the same.

Customers are always right. This is not always true, as in reality, customers can afford the right to be wrong. Attempt to please them can bring good outcome to a business as happy customers tend to be regular customers of a business. As such, increment of customer retention rates by 5% contribute to higher profits from 25% to 95%. Hence, it is worthwhile to care for customer satisfaction because in reality, every ringgit they spent on a business equals to revenue.

How PMI training can help?

While PMI training do not equip candidates with sales and marketing tactics to persuade and win customers, it plays an important role in meeting expectations set in place for good outcomes. Indirectly, PMI training helps individuals to align project goals to existing and eventual circumstances that may impair progress.

Candidates who passed PMI certification possess proven skills to be a recognized leaders to spearhead one or oversee multiple projects as a high performance employee in the corporation.

What else do you get out of a PMI training?

  • Better time and goal setting for realistic and achievable results
  • Management of resources and needs of a company for optimum operation without waste
  • Smoother control with information systems with high level exposure to multitude of applications and software

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