Info Trek Events Highlight in June 2018

The Synergy between ITIL, Agile, Lean IT and DevOps workshop was organised on 7 June 2018 by Info Trek with the collaboration of Quint Wellington Redwood. We are proud to invite the CEO of Quint, Mr. Maurice and the Director Consulting Asia for Quint, Mr. Michiel to speak for the workshop.

With the fast-paced digital world, many organisations have turned to leading workflow models and concepts to adapt more sustainably to the rapid shifting technology landscape, specifically: ITIL, Agile, DevOps, Lean IT.

ITIL is referred as the best practice framework for IT service management (ITSM) from the business and customer outlook. It aims to deliver quality IT services with continuous measurement and improvement.

Agile is a time-boxed iterative approach that builds and delivers software incrementally. Unlike the traditional waterfall model which is based on presumptions and assumptions, it seeks feedback right from the beginning of the project to optimise software development.

DevOps is a collaborative movement among the developers and operation team that enables organisation to improve ability in delivering applications and services. DevOps recognises Agile might only works on Dev and pushes the constraint downstream to Ops, hence it works to break down wall between the two.

Lean is a philosophy about delivering value from customers perspective, eliminating waste and continuously improving processes. Application of Lean IT can take ITIL practices further through small step improvements that will support DevOps principles.

In this half day workshop, relationship between ITIL, Agile, Lean IT and DevOps has been discussed in depth. It is important to understand the synergy between Agile, DevOps and Lean IT with the new version of ITIL that aligned more closely with the above methodologies.

Main topic discussed during the workshop:

  • ITIL and the future
  • Agile, DevOps, Lean IT
  • How ITIL and Agile and DevOps complement in such a way as to enhance qualities of each another.
  • Starting suggestions for implementing synergy
  • IT4IT

If you are interested and would like to attend a full training courses, we are giving special promotion for Lean IT Foundation and DevOps Foundation training courses.

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